Answers before you ship.

Your tracking number is printed on the waybill given to you at drop-off, and is also emailed to you as soon as our Dubai facility logs your shipment. It starts with "FLC" followed by a year and four digits.

Our team scans and logs every checkpoint — pickup, packing, departure, customs, hub arrival and delivery — as it happens. Updates appear on the tracking page the moment they're logged, with no delay.

Your parcel has arrived in the destination country and is being reviewed by local customs authorities. Clearance times vary by country and item type; we'll update your tracking as soon as it's released.

Address changes are possible before a shipment departs our Dubai facility. Once it's in transit, contact our dispatch desk directly — we'll do what we can, but changes may incur a rerouting fee or delay.

Fragile and delicate goods are custom-crated at our Dubai facility using shock-indicator seals and climate-aware routing, so we — and you — know immediately if a parcel is mishandled in transit.

Standard transit cover is included on every waybill. For jewellery, currency, fine art or other high-value items, we offer additional declared-value insurance — ask your dispatch contact or mention it when requesting a quote.

For valuables and secure cargo, two staff members are required to be present for every handoff between our facility, transport and destination — a control that's logged as part of your shipment history.

We route private and commercial cargo out of our Dubai hub to 142 countries, combining air and sea freight with end-to-end customs clearance.

Use our online quote form with your origin, destination, service type and a description of the item. Our dispatch desk reviews every request and replies with pricing and next steps, usually within one business day.

Yes. Our private consignments service uses unmarked packaging and identity-verified delivery for personal or confidential shipments — mention this when requesting a quote.

Yes — our facility at Warehouse 14, Al Quoz Industrial Area 3, Dubai is open Sunday–Thursday, 8am–7pm, with Saturday visits by appointment.

Call our dispatch desk on +971 4 555 0198 (7am–11pm GST), or email dispatch@falconlinecargo.example. Our full contact details are also on the homepage.